Customer Service  -  Ordering, Payment, Prices, Shipping, Refused Shipments, Freight Claims, Content of Website, Terms, Cancellations, Returns and Exchanges, Instructions for Shipping Returns, Disclaimers, Privacy Acceptance or Terms of Use: By accessing or navigating any part of vogelmanufacturing.com website, the user acknowledges his/her complete understanding and agrees to the terms and conditions set out in the following.

Ordering: It is important to use part numbers when placing your orders. This will speed your order, as well as help to eliminate errors. Both Phone orders (217)342-6949 and Online orders on our website www.vogelmanufacturing.com are acceptable.

Payment: Payment may be made with Visa, MasterCard, Discover, American Express, Paypal, Personal Check, or Money Order. A small convenience fee may be charged for payments with a credit card or PayPal.

Prices: All prices and terms are subject to change, at any time, without notice.

Shipping: All orders are shipped via UPS or USPS priority mail unless otherwise specified. All shipping charges are the customers’ responsibility.

Refused Shipments: Refused shipments are subject to a 10% handling fee.

Freight Claims: Delivery of all merchandise is the responsibility of the carrier. Always check the condition of the cartons and the merchandise in the presence of the delivery person. In the event of damaged or missing items, file a claim immediately with the delivery carrier. Be sure that you keep all damaged cartons and do not use the item until the claim is resolved. We make every effort to package items securely to prevent any damage. Once the product leaves our facility, we are not responsible for any damages due to shipping and/or handling. Vogel Manufacturing will assist you with filing a claim; however, we will not be responsible for any damage and are unable to provide any free repair parts or reimbursement for parts.

Content of Website: Although Vogel Manufacturing updates and publishes content on this site in good faith, no representation is made concerning the completeness or accuracy of the information contained herein. Certain parts of the website may be incomplete, contain errors or become expired at any point in time. Vogel Manufacturing expressly disclaims and makes no commitment to update any of the content on this website. Vogel Manufacturing reserves the right to add, modify or delete any information on the website at any point in time.

Terms: Payment may be made with Visa, MasterCard, Discover, American Express, Paypal, Personal Check, or Money Order. If an item is out of stock your shipment may be delayed.

Cancellations: If you have placed an order with us and decide to cancel the order before it has been shipped, but after we have processed your credit card, you will be subject to a 10% fee.

Returns & Exchanges: Permission must be obtained prior to returning merchandise for exchange or merchandise credit only (no refunds). Shipping/Handling is nonrefundable. Used or altered parts cannot be returned for credit or exchange, regardless of the circumstances. Exchanges or credit will not be made later than 30 days after purchase. All authorized returns must be shipped prepaid and will be subject to a restocking charge. We cannot accept a returned racing part and put it back in inventory to sell to another customer. Be sure you know what you are buying and when you are unsure, ask us for help.

 Instructions for Shipping Items in for Service/Returns: Include on paper: your name, address, phone number, contents, and services requested (Use the Packing List Form found in the Downloads section -- first line in the upper right hand corner of the website or at the bottom of any screen, click onto Downloads)  For an approved return, include a copy of the original  invoice. Pack contents tightly using crumpled newspaper to prevent contents shifting during transit. DO NOT use styrofoam pellets. Ship prepaid by UPS, FedEx, or US Postal Service to: Vogel Manufacturing Co., 1611 West Wernsing Ave., Effingham, IL 62401.

General Product Disclaimers: Motor sports and motorized vehicles are dangerous. Vogel Manufacturing will not be held responsible for any injury or damages to the driver caused by misuse, abuse, negligence, improper assembly, alterations, modifications or alike. The user assumes that risk. Operating motorized vehicles can be dangerous and result in serious injury or death if safety and good judgment are not practiced. Do not operate any vehicle without an approved helmet and other appropriate safety gear. Vogel Manufacturing is not liable for any injuries, death or property damage caused by the operation of any motorized vehicle and/or the use of any product from this website.

Disclaimer and Limitation of Liability: Vogel Manufacturing assumes no responsibility or accountability whereby any of its products are used for any unauthorized or illegal actions both criminally and/or in civil incidents. Do not operate any vehicle without the proper training, safety equipment, license and insurance. Vogel Manufacturing makes no warranties, expressed or implied, including any implied warranties of merchantability or fitness, with respect to such goods. In no event shall Vogel Manufacturing be liable to anyone for any delays, inaccuracies, errors or omissions with respect to information or the transmission or delivery of all or any part thereof, for any damage arising there from or occasioned thereby, or for the results obtained from the use of the materials or information. The entire risk as to the quality and performance of materials, parts, manuals, etc. and the accuracy, adequacy, completeness, currentness, validity and quality of any information is with the user. In no event will Vogel Manufacturing be liable to any party for any direct, indirect, special, punitive or consequential damages (including but not limited to, damages for loss of business profits, business interruption) or any other damages arising in any way out of the availability, use, reliance on, or inability to use any information, part, manual or whole good, even if Vogel Manufacturing shall have been advised of the possibility of such damages, and regardless of the form of action, whether in contract, tort or otherwise or for any claim attributable to errors, omissions or other inaccuracies in or destructive properties of any materials, parts, manuals, whole goods information etc.

General Disclaimer and Limitation of Liability: Vogel Manufacturing makes no representation or guarantees, either expressed or implied of any kind in regards to the vogelmanufacturing.com website or its contents. The vogelmanufacturing.com website and the content and material therein are provided in accordance to an ‘as is, where is’ basis. Vogel Manufacturing disclaims all warranties, either expressed or implied that include merchantability and fitness for any purpose or product. Any person making use or attempting to make use of vogelmanufacturing.com understands and expressly acknowledges that there are absolutely no warranties or guarantees made regarding the content of the web site. This may include web site content as well as how current information is, its accuracy and its completeness. No Vogel Manufacturing owner, director, employee or any other representative will be liable for any damages that may arise out of or in connection with the use of the vogelmanufacturing.com website or any other linked or referring site. Please be aware that this is a comprehensive limitation of liability that applies to all damages in any nature, including compensatory, direct or indirect damages loss of data, loss or damage to property, loss of income or profit and any claims made by third parties. Pricing and availability information are all subject to change without any prior notice. No price guarantees or availability guarantees will ever be made. Vogel Manufacturing reserves the right to limit quantities at any point without any prior notice. User Responsibilities and Acknowledgments: Any user or visitor to vogelmanufacturing.com acknowledges that any content, offers, opinions and/or information he/she may provide to vogelmanufacturing.com will become the property of Vogel Manufacturing. This includes all copyright (without reservation), and user waives in favor of foregoing any and all moral rights in such content. Vogel Manufacturing hereby notifies that all or any portion of the content may be used, reproduced, edited, published, translated, sub-licensed, copied or incorporated into other works of any form, technology or media known now or hereafter developed for the full term of any copyright that may exist in such content without any form of compensation. As well, that content is not subject to any copyright or other proprietary right of a third party. Any content that is made available to vogelmanufacturing.com by third parties, which includes information provided by other users of vogelmanufacturing.com, are those of their respective third parties and not of vogelmanufacturing.com, its directors, employees or agents. Vogel Manufacturing reserves the right to not publish or to remove, edit or modify any content that is deemed to be inappropriate for vogelmanufacturing.com, for any reason whatsoever.

Secure Transaction & Privacy: vogelmanufacturing.com incorporates safeguards using industry standard technology to heighten the security, accuracy and privacy of any personal information we have collected and we have put in place reasonable precautions to protect information from loss and misuse. Your personal information will not be shared or sold to anyone. No credit card information is stored.